Returns
Everything on CreatEve Designs is custom made and all sales are final. This is the only way you can get the fantastic clothing at a fraction of the price you normally pay for custom clothing. We do not accept refunds or exchanges. If you want to place a big order, we suggest you to order a sample with us first or contact customer support, you may even get a discount. It is with great importance that if this is a design that you made, please make sure you followed the instructions for the size of the image. We do not remake items due to minor placement issues.
Exception
A Customer Services representative will explain the process which starts with providing a photo of the fault, along with a clear description of the problem, emailed to our customer care team within 30 days.
In most cases, remedy action is taken as soon we are clear on the issue via email. If the fault cannot be verified over email, the item may be required to be returned to us for inspection.
We are determined that you should be a happy customer, and we put in huge efforts to produce the best product we can. If it hasn’t happened or if you are unsatisfied, please raise your concern so we can fix it and improve.
Sadly we cannot accept return of non-faulty goods because the bespoke product has been produced and customized specifically to order, therefore impossible to reuse. We cannot offer refund as the goods cannot be returned because they were made according to your specifications or were personalized by you. We may, at our discretion, look into other solutions.
- Within 48 hours: we wait for 2 days after you place your order before we start making it. Within these days, you are welcome to contact us if you wish to edit or if you change your mind. If you have any questions about your order or have any doubts about your design get in touch with our friendly customer service team who will be more than happy to help and can offer a full refund.
- After 48 hrs: we hand make every product and personalize it to order, so as soon as we start production of your bespoke items, we have already invested into the ink, transfer paper, materials and the workforce time specifically for your order. This means that if you wish to cancel after 2 days of placing the order, a mandatory 20% charge will incur.
Cancellations
Undeliverable Packages
On very rare occasions, packages are returned to us as undeliverable. We will attempt to re-ship orders that are returned to us as undeliverable. It is up to you to make sure that the shipping address is correct. We are not responsible for items once they leave our facility.